I have put in the PAC code /transaction code and old and new phone numbers. All correct and triple checked and still I get an error message, What do i do now?
Userlevel 8
+9
I’d suggest contacting iD customer service via online iD live chat, Facebook Messenger, or Twitter DM.
Forum members can’t look at your iD account
The support teams work until 8pm on weekdays.
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Userlevel 7
+4
Hi
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Have you submitted your PAC code to us already at purchase/checkout?
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If so, the port will already be submitted therefore no need to submit the port form.
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If you haven’t, please let us know.
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Tom
Userlevel 1
The number has now ported over Tom, thanks.
Strange as we kept getting an error message saying the form was incomplete.
There is still an issue, however. Text messages cannot be sent either by data or WiFi.
Any ideas?
Userlevel 8
+9
The number has now ported over Tom, thanks.
Strange as we kept getting an error message saying the form was incomplete.
There is still an issue, however. Text messages cannot be sent either by data or WiFi.
Any ideas?
Have you tried a NETWORK RESET on your handset
The procedure should be covered in the user guide for your handset.Â
🤞
Userlevel 7
+7
Hi
Please let us know how you get on.
If you still require assistance, please get back to us.
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Kash
Userlevel 1
Yes, thanks for your help. All sorted now.
Userlevel 7
+7
Glad to hear that.
If you require further assistance in the future please feel free to get back to us via the Community.
Â
Kash
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