Question

HELP! no servce after upgrade

PatsZ
Rank

No service at all after upgrade handset. 
done all the recommended troubleshooting- nothing. No customer help at all. What next? Thanks for any help

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Try getting in-touch by using Facebook (using Messenger), or Twitter (by DM) @PatsZ.

The customer service agents work until 8pm weekdays (6pm at weekends).

 

Tom
Rank
Userlevel 7
Badge +4

Hi @PatsZ 

 

Have you received a new iD Mobile SIM card?

 

We don’t typically send out or activate your services to a new SIM card with an upgrade but it’s not impossible.

 

If not you may need a replacement SIM card, please let us know how you get on and if you need any further assistance here.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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