I was told by an advisor that I can add my sons plan to my ID app. Can anyone please tell me how? Because they both plans are under my details I’m struggling to manage them.
how do i add another plan to my ID app?
Userlevel 8
+6
This is not possible at present. You need to register a second online account to manage your son’s plan.
Thank you! That’s what I was told in store, but the lady on the phone told me that I can have 3 numbers under the one account.
Userlevel 7
+7
Hi
Welcome to the Community!
As advised, you’ll need to register the account separately under a different email address.
Kash
Thank you Kash. It was an ID employee who advised me that I could have multiple accounts when I rang to cancel my sons account because I couldn’t manage it along with my own as they are both linked to my email address.
Userlevel 7
+7
We are very sorry for the incorrect information provided.
We’ll pass this feedback onto the relevant team.
Kash
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