I have had this phone for about 7 months and was getting on perfectly but over night something happened with the handset and I am no longer getting any sound notifying me of received text messages even when I go into settings to change sound for text messages I don't get any sounds
Best answer by Mohammed
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+7
Hi
Have you checked if your handset is up to date with the latest software?
Are you notification sounds working for everything else?
Kash
Software is up to date and I do receive other notifications
+7
Could you please try going to the Messages app> Click setting (3 dots on the top right)> Settings>Notifications and ensure that show notifications and incoming messages is on.
Kash
Hi I have just done what you suggested and notifications for messages are switched on
+10
Hello
Is your phone set to silent or have you tried checking your profile settings?
It’s possible you’ve set the volume for this to 0 and so message sounds are not playing.
Mohammed
I have checked and phone is not on silent and my profile has not been changed and I have looked at the profile settings and everything is correct for notifications and sounds set up. As I have said it just happened 1 day it was working fine and then it wasn't.
Thanks everyone in the end I had no alternative but to take my phone into an independent phone shop left phone for 2 hours and they sorted out the problem and it cost me £20.
Because I need help from carers I have to have a phone that works 24:7 I paid the money.
I can honestly say I will not be buying a mobile phone made by the same company.
+10
Hello
Did the phone shop ever advise what the issue was?
It’s very odd this stopped working and I’m fairly sure it would be down to a setting being changed (possibly accidentally)?
You’d know if it was a hardware issue as no device sounds would be heard at all.
Mohammed
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