I’ve just set up a 12 month contract as a pay monthly customer, because I’ve been lured to this service on account of the claims made for the service and the fact that it is supposed to be a simple matter to transfer my existing mobile phone number with a PAC Code given two me by my previous provider. However, when I try to do this by submitting the requested numbers my attempts are repeatedly met by my being told that I’ve entered wrong numbers, THIS IS INCORRECT. I have double checked with a human at my previous provider and I am entering the correct information.
How can someone at ID Mobile sort this out for me?
Before joining ID mobile I was not informed that I would be dealing with machines and not real people. This service is worse than poor. I shall be cancelling my contract if this problem is not sorted quickly.