I have paid my bill but my allowances are not restored. My account is still suspended I’m actually getting tired of this.
Best answer by H4ss4n2424
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Userlevel 8
+9
It usually takes 1-2 hours for iD to process your payment and update their systems, to make your account active again.
Are using a pay-as-you-go SIM?
You could setup a recurring payment method in your iD My Account (app) to keep your plan allowances topped-up automatically to avoid being cut-off.
Anyway good luck.
My issue was resolved.
I had to contact customer support as my account was still barred after paying. The automation of unbarring my account had failed.
if you have this issue I recommend going straight to customer support on their opening times.
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