I have paid my bill but my allowances are not restored. My account is still suspended I’m actually getting tired of this.
Best answer by H4ss4n2424
View originalI have paid my bill but my allowances are not restored. My account is still suspended I’m actually getting tired of this.
Best answer by H4ss4n2424
View originalIt usually takes 1-2 hours for iD to process your payment and update their systems, to make your account active again.
Are using a pay-as-you-go SIM?
You could setup a recurring payment method in your iD My Account (app) to keep your plan allowances topped-up automatically to avoid being cut-off.
Anyway good luck.
My issue was resolved.
I had to contact customer support as my account was still barred after paying. The automation of unbarring my account had failed.
if you have this issue I recommend going straight to customer support on their opening times.
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