I've been into store and they couldn't give me the correct transaction number, they returned and re sold me my contract with the pac code put through the new contract. I just want to follow up with a member of your team and ensure the pac will be swapped
Best option for this is the online iD Live Chat at https://idmobile.co.uk/live-chat,
A customer advisor should be able to help with your switch - advisors work until 8pm on weekdays.
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