Question

i cant transfer my number as i dont have access to the transaction number

  • 21 January 2024
  • 2 replies
  • 28 views
Y
Rank

I've been into store and they couldn't give me the correct transaction number, they returned and re sold me my contract with the pac code put through the new contract. I just want to follow up with a member of your team and ensure the pac will be swapped

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Best option for this is the online iD Live Chat at https://idmobile.co.uk/live-chat, @Yoz. 

A customer advisor should be able to help with your switch - advisors work until 8pm on weekdays.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Yoz,

Welcome to the Community!

Just checking if you managed to get in touch with the team regarding this?
If you still require assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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