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I'm not receiving incoming calls from NHS

  • 26 September 2023
  • 7 replies
  • 153 views
Jean Meynell
Rank

Hi I'm getting important calls from NHS but my phone isn't ringing, just vibrating once and there is no answer button to answer the calls 

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Best answer by WelshPaul 26 September 2023, 15:13

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7 replies

Tom
Rank
Userlevel 8
Badge +4

Hi @Jean Meynell 

 

Have you been able to accept calls from the number before while on iD Mobile or never?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jean Meynell
Rank

My phone did a software update at the beginning of the week and unfortunately I don't have another handset I can try my sim in 

Kash
Rank
Userlevel 7
Badge +7

Hi @Jean Meynell,

Is the software up to date? Do you get issues with any other numbers?

It may be worth testing it in another handset as it may be a handset issue.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jean Meynell
Rank

Sorry but it's not a blocked number but thank you anyway 

Kash
Rank
Userlevel 7
Badge +7

@Jean Meynell,

Can you check that the number isn’t blocked.

  1. Open your Phone app .
  2. Tap More More.
  3. Tap Settings and then Blocked numbers.
  4. Next to the number that you want to unblock, tap Clear Clear and then Unblock.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jean Meynell
Rank

I have a google pixel 6 pro 

WelshPaul
Rank
Userlevel 8
Badge +6

Sounds like you may have added the number to your block list. What phone do you have?

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