Hi,
My phone got stolen so I’m going to use an old one however I need a pac code to port all my details over. I don’t want to leave the plan and I want to keep my number. How do I go about this? thanks
Hi,
My phone got stolen so I’m going to use an old one however I need a pac code to port all my details over. I don’t want to leave the plan and I want to keep my number. How do I go about this? thanks
Hello
Sorry to hear about your stolen phone. Was the stolen phone using an iD SIM?
Do you intend to use an iD SIM with the “old one” (you plan to use in place of the stolen one)?
A PAC number is used to transfer your mobile number between service providers; so unless your joining ID or leaving iD, a PAC may not be what you need in your circumstances.
Good luck.
And the following iD community article might be helpful in your circumstances:
I hope you manage to get this sorted.
Hi
Sorry to hear about your phone. Rather than a PAC, what we’ll need to do is send you a blank SIM and activate that to your plan and number upon you receiving it. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Will
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.