Question

i order a sim a while ago haven't received it i believe I need a replacement sim i

  • 3 January 2024
  • 5 replies
  • 38 views
Ieuan
Rank

I haven't received my SIM I've tried logging into the my account I've got the right number that I was emailed but maybe cusy last name is weird it says something wasn't right even tho I set it up I just need a replacement SIM so if one of your community people can help I'd be great full thanks 

5 replies

andewhite
Rank
Userlevel 8
Badge +9

It might be quicker to get your replacement iD SIM card from your nearest Currys store @Ieuan. 

 

Tom
Rank
Userlevel 8
Badge +4

Hi @Ieuan 

 

What date did you place your SIM only order?

 

As @andewhite suggests, the quickest way to get a replacement SIM card would be to pick one up from a Currys store, it can then be activated at the following link;

 

https://my.idmobile.co.uk/ja/web/cpw/sim-swap

 

Tom

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Ieuan
Rank

I got my SIM from Curry's the person their told me to tell you lot so you can activate it or something 

andewhite
Rank
Userlevel 8
Badge +9

I got my SIM from Curry's the person their told me to tell you lot so you can activate it or something 

Hey @Ieuan, you’ll need to do this online at https://my.idmobile.co.uk/ja/web/cpw/sim-swap. 

Tom
Rank
Userlevel 8
Badge +4

Hi @Ieuan 

 

You’ll be able to activate your replacement SIM at the link above from @andewhite.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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