i need to ensure this is cancelled as ID wrongly set up 2 accounts for me and i only need to one.
the account number is [REDACTED] and my name is lori-jo hayward.
please ensure this is cancelled i do not need the second account you have set up.
i also cannot log into the ID mobile app as i have used a PAC code to keep my old number and it doesnt let me log in with this number. how do i log in can you give me the correct details i need to log in.
+4
Hi
Cancelling the direct debit would not cancel a plan, only the payments to it.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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