I recently changed network to ID from 02 and I can’t setup WhatsApp or anything that needs a verification code as they are not coming through. A message keeps appearing saying activation unsuccessful. My number was supposed to switch over on the 6th July but it seems like it has only partly ported. I am about to cancel the contract if this is not resolved today.
Best answer by Mohammed
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+9
Okay
The support teams work until 8pm weekdays.
+10
Hey
Sounds like an issue impacting OTP codes.
Can you just clarify, are you able to make calls fine and send + receive texts okay?
Mohammed
Yes I can make and receive calls and send texts I just can’t receive verification ones
+10
Hey
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
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