Hi there. I am already an idmobile customer but I have brought a new phone from mobile.co.uk on a different plan. The question I have is how do I keep my old number. Do I have to cancel my old
plan?
Best answer by andewhite
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Internal Number Port
Userlevel 8
+9
Probably two options
- Return your “mobiles.co.uk” order in the contract cooling off period, then upgrade your existing iD contract from your iD online account.
- Keep the new phone and do a triangle port, to move the number you want to keep to your new iD contract.
A triangle port is a bit of a faff, but you might prefer this instead of a return.
The following steps will be required to complete a triangle port:
- Order a PAYG SIM card from ASDA Mobile, EE, giffgaff, etc.
- Get a PAC for your old iD account.
- After getting your PAYG SIM, submit the PAC from step 2) to a PAYG service provider, which also closes the old iD account.
- Wait a few days and make sure your number was correctly transferred to the PAYG provider.
- Get a PAC from the PAYG service provider.
- Submit the PAC from step 5) to use with your new iD account.
Userlevel 7
+7
Hi
Welcome to the Community!
It looks like
If you require further assistance, please let us know.
Kash
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