Question

internet not working properly when roaming in Spain

  • 21 November 2023
  • 2 replies
  • 38 views

iPhone 8

For example email comes in (that works)

I open email (that works)

I click on link in email but get following message (same for drilling down from any landing page).

any guidance would be hugely appreciatedĀ 

No Internet

Try:

  • Turning off aeroplane mode
  • Turning on mobile data or Wi-Fi
  • Checking the signal in your area

ERR_INTERNET_DISCONNECTED


2 replies

Userlevel 8
Badge +9

Are you able to use the web browser on your phone in Spain @Louise Cooper?Ā 

Assuming youā€™re using an app for email, this would require a data (Internet) connection and appears to work, which might suggestĀ a browser issue on your phone.

Ā 

Userlevel 7
Badge +4

Hi @Louise CooperĀ 

Ā 

Are you able to copy the link from the email and paste it directly into a browser instead of clicking through?

Ā 

How is this on Wi-Fi?

Ā 

Tom

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