iphone se not able to access data roaming in La Reunion

Have you tried forcing the device to 3G only, or maybe 4G only, @Coullk?

Sometimes a NETWORK RESET can help in this situation - the device user guide should explain how to do this. 

Otherwise, the forum topic by @Peroni93 has a post from @Mohammed (from iD) about a possible work-around, but you’d need a Wi-Fi network connection to get started with this. 

Hi;  I tried all of the suggestions above without any sucess.  I did however read a suggestion that I should switch my sim card to a difference device.  I put the SIM card into a Samsung Galaxy A34 5G and was able to make the changes to the APN (see screenshots).  Unfortunately I still cannot use roaming data but can receive and make telephone calll and text messages.

When I diconnect my phone from wifi I get a message that there is “No data connection”.

I checked my wifes phone which has two SIM cards and found that the ID Mobile card was also not working.  Beginning to think that it is an issue with using these SIM cards in La Reunion.

Any thoughts on anything else we can try?

Best regards

Kenneth

I noted that the MCC is 234 and MNC 20. Could this make any difference?  If not it sounds like we will need to cancel our contracts and look for another network that works in La Reunion.

Tried the reset as suggested (no difference).

We do find it a little strange that there would be a weak signal everywhere on La Reunion.  We have tried to get access to roaning data in St Denis, Le Port, St Marie, St Benoit, St Leu, St Louis; St Pierre, Le Tampon etc).

My understanding was that ID Mobile uses the Orange Reunion network which seems to have a very strong signal across the Island.

Hi @Coullk 

It may be worth trying to switch to manual network connection instead of automatic network connection and trying any networks that are available to use to see your experiences there.

Unfortunately it is possible that the area is weak for signal generally.

Tom