I'm currently 12 months into my 24 month contract and have been without any signal, data or access to my account for the last 24 hours.
I would like to cancel my contract as I need a more reliable network.
If I cancel, will I be charged an early contract cancellation?
If yes, how many more days do I need to be without any signal, before I am able to cancel my contract free of charge?
I note there is no advise for this on ID mobiles website.
I cannot pay for a service that I am not receiving.
Also, the complaints procedure is by far the worst I have used. I've just finished a call after waiting for 45 minutes to get through to be speak to someone with a voice delay on the call to raise a complaint.Â
Many thanks