Solved

issue with order

  • 8 April 2024
  • 5 replies
  • 40 views
Chris Spark
Rank

ID Mobile have switched me from Vodafone so the old Sim doesn’t work, but haven’t sent the new one out, so no phone. I can’t register as I can’t receive a text off them. This isn’t going well

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Best answer by Tom 12 April 2024, 16:18

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5 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Chris Spark 

 

Your port date would happen on the date you schedule, if this is scheduled before the SIM card itself is delivered your old SIM card would be switched off.

 

We’d recommend awaiting your SIM card to be delivered (within 3-5 working days via Royal Mail) or picking up a replacement SIM card from your local Currys store and activating the SIM card here.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Chris Spark
Rank

Thanks, will try that,😕

Kash
Rank
Userlevel 7
Badge +7

Hi @Chris Spark,

Just checking if you still require assistance.

Please feel free to get back to us here if so and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Chris Spark
Rank

I won't know until I get back from the States if the SIM has arrived. I was thinking that I would get it before I went. I waited 5 days before I flew out.

Thanks 

Kash
Rank
Userlevel 7
Badge +7

Hi @Chris Spark,

SIM only deliveries can take 5 working days.

Please let us know if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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