I transferred from Virgin to ID Mobile 2 weeks ago, arranging for my old number to be transferred too. I have been sent a welcome pack, advance notice of first invoice, given all my bank details and told my phone would be connected on 24/2/23.
I have no phone connection stil at 2/3/23, and clearly no means of contacting ID who, from other things I’ve read on this notice board, simply don’t make any arrangements to be contacted directly. I’m not even sure how I can cancel my so-called contract, other than of course cancelling my direct debit arrangement.
Does ID take any new customers seriously once they have got their bank details? I need the mobile for hospital arrangements and the usual stuff, but am now without any connection for two weeks. And hours spent trying to contact ID and get a tailor-made response.
Dr K.W.
Best answer by andewhite
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