Question

manager hasn’t got back to me, need purchase proof

  • 16 May 2023
  • 3 replies
  • 20 views
C
Rank

I need proof of my phone purchase including confirmation of the IMEI number, purchase date and price and your VAT number. I requested this on Live Chat on Friday and the agent said a manager would be in contact to provide me with this information but I have not received anything yet and cannot get on Live Chat again until Friday 

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Cabzcabze 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

Thanks Tom, I’ve responded to the PM and provided the info requested and had no reply. I really need this info please!

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Cabzcabze,

We’re not a Live Chat service and the public and private messages are worked separately.

Someone will reply as soon as possible if they haven’t already.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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