Missing phone case

  • 2 March 2024
  • 3 replies
  • 77 views
Joanne Davies
Rank

I purchased an iPhone 15 for my daughter for Christmas. The deal I bought included an Apple phone case which was to be delivered 1 month after the phone. I have never received it. When will it arrive?

3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Joanne Davies,

Welcome to the Community!

The deal was only available for eligible tariffs.

Step 1:
Purchase an iPhone 15 between 22/12/2023 and 31/01/2024 on selected 25GB, 50GB, 100GB, or Unlimited data tariffs and receive an Apple clear case, usually £49. Offer subject to stock availability on Apple clear case.

Step 2:
Applicable tariffs will have the Clear case offer indicated on the tariff at point of sale, and offer will appear in basket prior to checkout. Clear case offer will be dispatched with order. Terms and Conditions apply.

Do you have confirmation of the case in an email?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Joanne Davies
Rank

Most helpful

Kash
Rank
Userlevel 7
Badge +7

@Joanne Davies,

If you require any further information, please let us know and we can take a look into it.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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