I have data. There is coverage. I’ve switched on and off again. Sim is fine. But since I’ve been with Id I can never use mobile data, 3G or 4g. There are always the notices too left saying 4g etc but it never ever works.
wht to do?
can I leave ?
I have data. There is coverage. I’ve switched on and off again. Sim is fine. But since I’ve been with Id I can never use mobile data, 3G or 4g. There are always the notices too left saying 4g etc but it never ever works.
wht to do?
can I leave ?
If you’re in the cooling off period you can return and cancel
Otherwise, you could be committed to continue for the minimum term of your iD contract, unless you pay an early termination fee.
Can you use your iD SIM in another handset with 4G mobile data okay?
Hey
Sorry to hear that.
We can troubleshoot this further to find out what could be causing this.
Can you clarify as above as your initial message doesn’t confirm if the SIM works fine with data in another phone?
If it does, then the issue is likely your APN settings that could be affecting it.
If it doesn’t work in another handset either, then it could be coverage.
If you did want to cancel, you have 30-day returns on any purchase made from iD Mobile directly or 14-days if you purchased via Currys.
Mohammed
Hi
If the SIM works fine in another device the issue likely lies with the device, not the SIM card itself.
Have you reset your network settings on the device you’re having issues with?
Is this an iPhone or Android?
Tom
Hey
It should be under Settings > General > General Management > Reset > Reset network settings
Mohammed
Have a look under “Transfer or Reset iPhone”
If you’ve got iOS 15+, there should be a “Reset” option, which when selected shows a list of further options, including a “Reset Network Settings” option.
Okay
Hi
Please follow the steps above to reset your network settings and let us know how you get on.
Thanks for the help here
Tom
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