Question

mobile phone

  • 24 September 2023
  • 5 replies
  • 20 views
J
Rank

I have no access to emergency services GP or mental health services while I'm on my own all because I lost my phone

5 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Pop in to a local Curry’s store and pick up a replacement SIM card. If you’re unable to do this, then speak to live chat and request one be sent to you, but be aware, it can take 3–5 days to receive one sent in the post.

You can speak to a live chat agent here.

As for your phone, you will have to make a claim on your insurance (if you had any) otherwise you need to purchase a new handset yourself.

J
Rank

But I keep being turned down for phone now I find out it's going to wrong address 

Kash
Rank
Userlevel 7
Badge +7

Hi @Julie Grafton,

Welcome to the Community!

We are sorry to hear this.

Just checking if you managed to get through via Live Chat or if you still require assistance?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Pick up a replacement SIM is ok if u got a handset which I haven't 

Tom
Rank
Userlevel 7
Badge +4

Hi @Julie Grafton 

 

Have you ordered a new phone? Have you failed a credit/security check for a new phone? Have you inputted the correct address?

 

I’m not quite sure where you might be at with this, please let us know so we can best advise.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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