I have bought some additional data as I have run out and it isn't working? I've restarted my phone and turned my data off and on multiple times but I'm unsure what to do now.
Perhaps use the iD online live chat service and talk to a customer service agent - the agents work until 8pm weekdays.
Begin chatting at https://idmobile.co.uk/live-chat (works via a popup window in your browser).
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