Hello everyone, I have recently moved from GiffGaff to ID and have noticed that whilst I can use wifi on my phone and make calls using my mins allowance and txt using the txt allowance, my data is just rolling over month on month. Does anyone have any advice on how to resolve this? C
Best answer by andewhite
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+9
Maybe iD Mobile haven’t provisioned your new connection correctly after you switched from giffgaff,
Otherwise, perhaps you iD SIM is damaged or faulty - does mobile data work if the SIM is used in another handset?
Another possibility might be that for some reason mobile data is turned off in the settings on your S23 handset.
Hi there thanks for your note. Much appreciated. I will check the sim in another handset to see if data works. Mobile data is definitely turned on, how do I find out if id have provisioned the new connection correctly?
hello
+9
hello
Use the online Live Chat service and ask iD to check your account is correctly provisioned.
You might also want to check the following topic, as this might solve your problem,
Been having the same issues all week, phone calls don't work and data works when it wants, mostly never. Why should we keep paying our bills? I've cancelled my direct debit and won't be paying until this is fixed, absolutely shocking service and even worse customer service
+9
Been having the same issues all week, phone calls don't work and data works when it wants, mostly never. Why should we keep paying our bills? I've cancelled my direct debit and won't be paying until this is fixed, absolutely shocking service and even worse customer service
Unfortunately
The following is taken from the “Provision of the Services” section of the terms & conditions:
Been having the same issues all week, phone calls don't work and data works when it wants, mostly never. Why should we keep paying our bills? I've cancelled my direct debit and won't be paying until this is fixed, absolutely shocking service and even worse customer service
Unfortunately
The following is taken from the “Provision of the Services” section of the terms & conditions:
Oh no, in that case I'm demanding a price reduction on my bill for this month, but thanks for answering absolutely nothing to do with the actual issue and giving me info me and everyone else already knows.
+9
Oh no, in that case I'm demanding a price reduction on my bill for this month, but thanks for answering absolutely nothing to do with the actual issue and giving me info me and everyone else already knows.
Okay
You posted “I’ve cancelled my direct debit” (to iD Mobile), which could adversely affect your credit score if payments are missed - sorry if I’ve just repeated something everyone already knows.
I’m just a forum member like yourself, and I can’t check the provisioning of customer accounts, nor the operational status of the iD Mobile mobile network around the UK.
Oh no, in that case I'm demanding a price reduction on my bill for this month, but thanks for answering absolutely nothing to do with the actual issue and giving me info me and everyone else already knows.
Okay
You posted “I’ve cancelled my direct debit” (to iD Mobile), which could adversely affect your credit score if payments are missed - sorry if I’ve just repeated something everyone already knows.
I’m just a forum member like yourself, and I can’t check the provisioning of customer accounts, nor the operational status of the iD Mobile mobile network around the UK.
Fair enough, but without sounding ignorant, I'm looking for answers from the operator, not randoms who can't help with the problem.
I can't even see anywhere on here where they confirm they are having issues, when a lot of customers clearly are.
+9
Okay
You posted “I’ve cancelled my direct debit” (to iD Mobile), which could adversely affect your credit score if payments are missed - sorry if I’ve just repeated something everyone already knows.
I’m just a forum member like yourself, and I can’t check the provisioning of customer accounts, nor the operational status of the iD Mobile mobile network around the UK.
Fair enough, but without sounding ignorant, I'm looking for answers from the operator, not randoms who can't help with the problem.
I can't even see anywhere on here where they confirm they are having issues, when a lot of customers clearly are.
Unfortunately
Sorry if this is repetition, but the primary iD Mobile channels for customer support are:
The advisors work until 8pm on weekdays (6pm at weekends).
+4
Hi
Texts and calls work but data does not, correct?
It’d be strange for data specifically not to work, have you tried a network settings reset?
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Please let us know how you get on with the SIM card in another handset.
Tom
+4
Hi
Sorry to hear this, how long have you been having issues with texts, calls and data?
Is this in specific areas or all areas?
Please could you provide any postcodes where you do have issues?
Tom
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