Question

my mobile has arrived its been over 48hrs

  • 11 August 2023
  • 4 replies
  • 11 views

My mobile hasntĀ  arrived its been over 4 days now what do I do I need help


4 replies

Userlevel 8
Badge +9

Did you buy the phone online from iD Mobile @Sophia l786?
If yes,Ā then have your order number ready, and ask the iD telesales team for an update.
You can call them onĀ 020 7139 1397, during normal office hours.

No it was on contract all excepted and said ready to be deliveredĀ  in 48hrs I've heard nothing from dpd either

Userlevel 8
Badge +9

If this was an iD Mobile contract, just call them onĀ 020 7139 1397, during normal office hours.

Otherwise use Facebook Messenger, X (Twitter) DM, or iD online live chat and talk to iD MobileĀ customer service.Ā 

The agents work until 6pm at weekends (and 8pm on weekdays).

Userlevel 7
Badge +7

Hi @Sophia l786,

Just checking if you managed to get some assistance with this?

If you still require assistance, please let us know and we can help.

Ā 

Kash

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Why iD Mobile?