Question

My number has not ported. How can I get this urgently resolved?

  • 27 September 2023
  • 8 replies
  • 114 views
Victoria Williams
Rank

My number has not ported. How can I get this urgently resolved? Thank you.

8 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Victoria Williams,

Welcome to the Community!

We hope that you managed to get in touch with someone.

If you require further assistance, please let us know here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

Please can someone respond! 

Unfortunately @Victoria Williams, user posts to this forum are the slowest way of chatting to iD staff.
If you need assistance quickly, it will always be faster to use one of the following:-

  • Online iD Live Chat
  • Facebook Messenger
  • X (Twitter) DM

The agents work until 8pm on weekdays. 
Any out-of-hours private messages on iD social media channels, get picked-up when the agents next start work.

Victoria Williams
Rank

Please can someone respond! 

Victoria Williams
Rank

Hello, 

After waiting 7 days the switch has sill not happened.  Can you help?

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Victoria Williams,

Welcome to the Community!

We hope that you managed to get this sorted.

If you require further assistance, please get back to us here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

Okay, thanks - sounds like something’s gone wrong with your switching request @Victoria Williams. 

FYI, posting in this forum is the slowest way of talking to iD staff. If you need timely assistance it’s better to use one of the following:-

  • iD Live Chat
  • Facebook Messenger
  • X (Twitter) DM

The agents work until 8pm on weekdays.

Victoria Williams
Rank

When my contract started 22/9/23. Thanks.

andewhite
Rank
Userlevel 8
Badge +9

Okay @Victoria Williams, forum members can’t look at your iD account.

By sharing a bit more info, members might be able to suggest ways to get this resolved.
What was the scheduled date for your number transfer @Victoria Williams? 

 

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