Question

My old phone number hasnt been transfered, I sent my PAC code and my account started on 20/12/23

  • 28 December 2023
  • 1 reply
  • 65 views
P
Rank

I recently bought a new handset and sim card package and received both on 22/12/23.

I included my PAC code details (VUK713106) when I placed my order online.

My IDMobile account number is 13426250

I have tried to change my phone number via my account page but have been unsuccessful as I have never received a transaction number.

Can you help please?

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @PeterMIngs 

 

We'd recommend checking your emails, we should've sent an email with the subject "Welcome to iD" with your transaction number inside.

 

If you don't have this, please let us know.

 

Tom

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