I recently signed into my id account and hadn’t done so on this phone before. Then randomly it deactivated my current SIM card and I haven’t been able to use it all day. I need this urgently for work. It said it has been activated but I’ve tried restarting my phone, taking out the sim and putting my name phone in airplane mode.
My SIM card deactivated, urgently need it active
Userlevel 8
+4
Hi
When in the iD Mobile app/website, did you activate a different SIM card?
In this case it may be best to visit your local Currys store, pick up a replacement SIM card and then activate that via the iD Mobile app while logged in.
Tom
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