my sim is not activating on my new device

  • 8 November 2023
  • 4 replies
  • 49 views

I received my new contract and my new phone with ID mobile and I’ve put my sim in and it’s not activisting or anything 


4 replies

Userlevel 8
Badge +9

Your new iD SIM card, for your pay monthly handset contract should work, when inserted into your new iD mobile phone @Jay Nelson

Try the SIM in another UNLOCKED handset if possible, and if it still doesn’t work you might have received a faulty SIM card. 

 

I’ve tried that and it still doesn’t work just says no sim on my device, how do I get another SIM card ?

Userlevel 8
Badge +9

I’ve tried that and it still doesn’t work just says no sim on my device, how do I get another SIM card ?

 

Userlevel 7
Badge +7

Hi @Jay Nelson,

Welcome to the Community!

Sorry to hear that the new SIM isn’t working.

If you have any issues getting a replacement SIM, please let us know.

 

Kash

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Why iD Mobile?