I upgraded my plan along with a new phone, and it was supposed to arrive on the 24th of February. A delivery van did arrive, but they couldn’t find the parcel. I’ve contacted ID multiple times about this, but was just told that an investigation needs to take place. It’s been almost a month now, and I’m about to pay for a phone I don’t have.
Please get back to me about this as soon as possible, as I’m concerned that nothing is being done about it.
+7
Hi
Welcome to the Community!
I’m very sorry to hear that you haven’t received your order as of yet.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
