Need customer support urgently

Hi @Sean Cogley, 

I just checked your previous post, and believe a member of the team should have been in contact via direct message here on the Community - have you received a message from us yet? 

If not, let me know and I’ll get someone to get in contact with you as soon as possible. 

Thanks,
Nikhil

Hi @Sean Cogley, 

Really sorry about that. I’ll get someone to contact you right away. Keep an eye on your DM inbox. 

Thanks, 

Nikhil

Hi @Sean Cogley, 

@Mohammed, will deal with the account and phone number query over direct message, as it requires him to look into your account and raise a request to a technical team. In order to do this, he will need to complete verification with you. 

As for the complaints procedure - it can be found here: https://www.idmobile.co.uk/help-and-advice/complaints-procedure 

The Complaints team will assist in your compensation request. Although, before you raise a complaint with the team, @Mohammed may also be able to help raise this for you. 

Hope this helps,

Thanks

Nikhil

I believe this is now resolved with you but if you need help, reach out to us via PM 🙂

Mohammed

Everything is fine with the SIM card, but the PHONE shows me; PHONE LOCKED.AND IT SHOWS THE ANDROID BRAND ALL THE TIME, I CAN'T EVEN TURN THIS PHONE OFF OR ON.PS; I received the phone three days back from CURRYS

I need a phone for work starting Wednesday,,,, Question; what am I paying for and what will I be paying for in the future?

If the CURRYS need problems, they've found them.