Question

network

  • 7 September 2023
  • 8 replies
  • 56 views

Userlevel 1

The signal is rubbish I am always on my mobile data I have never had a network that was so slow. 


8 replies

Userlevel 8
Badge +9

What other networks have you tried @Joanne Mitchell

Assuming iD is worst - which is the best network you’ve used?

Userlevel 7
Badge +4

Hi @Joanne Mitchell 

 

I’m sorry to hear this, please could you let us know the postcode(s) where you’ve had issues?

 

All iD Mobile plans purchased directly from iD Mobile have the opportunity to return based on being unhappy with the signal at the beginning of the contract, has this option been explored?

 

Tom

Userlevel 1

Hi I was on 02 never a problem but when I switched always on data S36 1ey.  Out if contract time.

Userlevel 8
Badge +9

There might be a network problem in your area @Joanne Mitchell.

 

Userlevel 8
Badge +9

Seems that O2 might also have issues at your location @Joanne Mitchell

 

Userlevel 7
Badge +7

Hi @Joanne Mitchell,

As advised by @andewhite there is currently an issue in the area.

Hopefully it should be resolved within a few days.

Please let us know if you require further assistance. 

 

Kash

Userlevel 1

There is always an issue 

Userlevel 7
Badge +7

Hi @Joanne Mitchell,

If the issue isn’t resolved in the next few days, please let us know.

We can escalate it to the relevant team to check if there is an estimate to the fix.

Kash

Reply


Why iD Mobile?