New contract

  • 23 November 2023
  • 1 reply
  • 9 views

Why can't I get a new mobile phone for monthly payments? I oay regularly every month and I still don't have the right to a new device, why??


1 reply

Userlevel 7
Badge +7

Hi @Miriama Boris,

Welcome to the Community!

All new contracts are subject to a credit check. If the credit check has not passed we wouldn’t be able to change this.

We would advise to keep making on time payments and trying again after 90 days.

 

Kash

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Why iD Mobile?