Hi, I signed up to ID mobile and got a new iPhone 15 on contract. The phone doesn’t seem to perform well at all, battery doesn’t even hold throughout the day, it seems to be very slow/delay in response time on the phone for instance when typing. Equally network cuts out a lot and often, needing to put phone on airplane mode and back quite often. What can I do? Who do I reach out to?
New phone and new to ID mobile
Userlevel 8
+9
If you’re unhappy with your new iPhone
Otherwise, if you think your new iPhone is faulty, speak to Apple UK directly for support, or take your handset to the nearest Currys for assistance in-store.
Userlevel 7
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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