Just setting up new phone and transferred data off my daughters old phone now the screen has gone black although you can still feel that the phone is working behind the black screen , what has happened ????
Best answer by Julie Theobald
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+9
Perhaps the phone manufacturer can help with this
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+7
Hi
Welcome to the Community!
Which make and model handset is the issue with?
You may be able to fix it by performing a soft reset. If you confirm the handset we can provide the steps for the reset.
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Kash
Thank you , it’s all sorted now , managed to get on the chat and a guy talked me through it , all good , thank youÂ
+7
Hi
Glad to hear that this is resolved, please get back to us if you require further assistance.
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Kash
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