new phone wont register

  • 1 December 2023
  • 4 replies
  • 32 views
M
Rank
Userlevel 1

New contract unable speak to anybody the app won't allow login and how can I recieve a code when I can't use the handset ??

Tried resetting as advised and no further

4 replies

E
Rank

New contract unable speak to anybody the app won't allow login and how can I recieve a code when I can't use the handset ??

Tried resetting as advised and no further

Has your phone network id got the same problem got 4 bars and emergency calls only

Scorpion
Rank
Userlevel 1

You can never speak  to anyone while network around country is down most of the day

Rachael Priddle
Rank
Userlevel 1

Network is down.. awful really

Siân
Rank
Userlevel 3
Badge +1

Hi @Scorpion , @MichelleRonnie , @Rachael Priddle  and @Edwards Daniel , sorry to hear of the trouble you have faced. We had experienced some issues yesterday with our network, but this is mostly fixed now. Additionally, as a knock on effect we have experienced a higher volume of contact than usual. The iD app has become unavailable again for some customers. We apologise for any inconvenience you’ve experienced, and we’ll continue to provide updates here - https://tinyurl.com/3ykh4ayb Thanks. - Siân

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