I lost my phone so i blocked my SIM.

I had a spare phone so went and got a new SIM from carphone warehouse. 

I have acivated the SIM but still no connection and its well over 24 hours.

Do i have to unlock the SIM block that I put on my original SIM?

Hi @paul955,

Even though it’s a new SIM, the account sounds like it’s still blocked, so whichever method you used to block it, you should be able to do the same to unblock it.

Any issues, let us know and we’ll message you privately to get it done  for you.

Will

Yes I realised that I had blocked the old sim and that block still applied to the new SIM. As soon as I unblocked in MY SERVICES the phone connected in 5 mins.

Thanks

Super! Thanks for letting us know @paul955!

Will

My new sim will not activate in phone- went into Apple store and phone is unlocked and ready

@Paul Scantlebury 

Can I ask if you get any error messages when you insert the SIM into the handset?

Also have you tried the SIM in a different handset to see if that works?

Kash