Question

new sim not receiving calls or text

  • 12 May 2023
  • 4 replies
  • 106 views
S
Rank

New sim. PAC supposed to transfer old number yesterday. I cannot call or receive calls. I cannot text or receive text ( unless using internet/email). ID app shows my old number(that I want), but my phone shows the new id number?

4 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you tried turning OFF your phone, removing the SIM card, and leaving the phone OFF for at least 30-minutes @Steve17? 

If that hasn’t worked, have you tried a Network Reset on your device?

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Steve17,

Have you since resolved this or are you still facing issues with the port?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

Hi Mohammed, no I still am not receiving any calls (give me a call to check). PAC should have completed on Thursday 11th. I am able to make calls and send/receive texts to my transferred number (REDACTED). Virgin mobile say the PAC has not occurred, iD say the PAC has occurred? Please help.

Tom
Rank
Userlevel 7
Badge +4

Hi @Steve17 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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