Question

No 5G in 5G area

allisaidwas
Rank
Userlevel 1

Hello, I switched to idMobile as the contract stated it included 5G but I never get 5G réception even Ina 5G area. My phone is definitely 5G ready as I was able to access 5G on it with my previous sim provider, so why can't I access 5G with idMobile?

15 replies

andewhite
Rank
Userlevel 8
Badge +9

Is this issue with 5G happening everywhere you’re using your iD SIM card, @allisaidwas?

 

allisaidwas
Rank
Userlevel 1

Hi, yes, it always says 4G and the option of 5G has disappeared from Network preferences since I switched to idmobile

andewhite
Rank
Userlevel 8
Badge +9

Is your handset listed as approved by iD Mobile for the iD Mobile network, @allisaidwas?

Check online at https://www.idmobile.co.uk/help-and-advice/approved-handsets. 

 

allisaidwas
Rank
Userlevel 1

No it is Nokia G50, not on the list. Surely, they do not prevent use of 5G when the phone is compatible?

andewhite
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Userlevel 8
Badge +9

Unfortunately @allisaidwas, although iD probably don’t limit/prevent services, neither do they guarantee things work as expected with a non-approved handset.

Here’s another iD device list, which covers 5G compatibility. 

Sadly, there aren’t any Nokia handsets currently shown on this list, @allisaidwas. 

allisaidwas
Rank
Userlevel 1

So I have been missile this service. There was no mention of this in my contract. It merely states 5G is included.

andewhite
Rank
Userlevel 8
Badge +9

So @allisaidwas, last time I looked at the iD Mobile terms & conditions, there were several caveat clauses about their services. 

Basically, like most mobile service providers, iD Mobile don’t guarantee their network services work everywhere, all the time, with every type of mobile phone. 

 

allisaidwas
Rank
Userlevel 1

Of course, they will cover themselves with the vague smallprint. I've never heard of this before, I will terminate during the cooling off period then. 30G of data is useless without 5G

andewhite
Rank
Userlevel 8
Badge +9

At least you’re still in the cooling-off period, @allisaidwas. 

Make sure to RETURN your order, not cancel your iD contract, @allisaidwas. The latter option could incur an early termination fee.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @allisaidwas,

Please let us know if you require further assistance and we would be happy to help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
allisaidwas
Rank
Userlevel 1

Hi Kash, I would like to be able to connect to 5G, so please lift this restriction from my phone!

Kash
Rank
Userlevel 7
Badge +7

Hi @allisaidwas,

If 5G isn’t available or your handset doesn’t connect to 5G we are unable to provide much assistance.

Does the handset network settings have 5G enabled?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
allisaidwas
Rank
Userlevel 1

Hi Kash, yes, as I said I used to have 5G with my old sim card, but since I switched to Idmobile, it doesnt appear as an option on network preferences 

Kash
Rank
Userlevel 7
Badge +7

@allisaidwas,

Can you please confirm your postcode and the make and model of the handset you are using?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
allisaidwas
Rank
Userlevel 1

My post code TW18 but I don't get 5G where I work in Hounslow London TW6 

My handset is Nokia G50, model TA-1361

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