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no internet access

  • 31 January 2024
  • 2 replies
  • 20 views
Amyyoung13
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I haven't had Internet access for around two weeks and would like this fixed

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Best answer by Lauren 1 February 2024, 14:20

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Geluk
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Userlevel 4
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First check iD’s NETWORK COVERAGE page to see if any issues in your area.

Secondly use the CHAT feature to raise issue.

Geluk
Lauren
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Userlevel 4
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Hi @Amyyoung13, there could be a few reasons why your data specifically isn’t working. It would be worth checking for any outages in your local area using the link provided:

Network Status Checker - check your signal and get support | Support | Three

A network reset can also help. I’ve left some instructions on how to do this below:

For iPhone; Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

For Android; Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

If there are no network outages, and a network reset doesn’t help, it may be worth exploring other troubleshooting options such as trying a replacement SIM, or testing the SIM card in another device to rule out a phone fault.

-Lauren

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