Just arrived from n Italy from the UK.
roaming toggled on and Ihave an add on of data but receive the message ‘no internet subscription ‘ . Can you help me connect please.
I’m in an airport just now so there should be a good connection
Best answer by Tom
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+4
Hi
You wouldn’t be able to use add ons while roaming, this may be the cause of the error, do you have any data left as a part of your regular monthly plan?
Tom
That is probably it Tom. I wasn’t aware I couldn’t use my add-on to roam. My regular monthly data has kicked in now so I should be ok. I’ll test it once I’m back in an area of good connection. Many thanks,
+10
That’s perfect, glad to hear that.
If you have any further issues just let us know.
Mohammed
Hi Mohamed,
I don’t know yet if the problem has been solved. A strong 4G symbol appears but I can’t connect. Should I be able to connect if there is a 4G symbol?
+9
Hi Mohamed,
I don’t know yet if the problem has been solved. A strong 4G symbol appears but I can’t connect. Should I be able to connect if there is a 4G symbol?
Only if you’ve enabled mobile data roaming on your handset device, and in your online iD account.
Good luck
I have done both of those and have a 4G symbol but no internet connection.
Finally got internet tonight by downloading a new profile and changing the APN settings.
Appreciate the help
From what I have read, I should have been able to use my add-on abroad. Can you confirm this, please?
+9
If it was a data add-on, then you’d only have been able to use the data add-on if you exceeded the mobile data allowance of your iD plan.
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