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No Service

Anne James
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Userlevel 1

Since getting my iPhone 11 over a week ago, I have had no service. I can use WhatsApp when connected to WiFi, but if I’m not connected to WiFi I can’t message or make calls.

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Best answer by Kash 7 July 2021, 12:32

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Anne James
Rank
Userlevel 1

Thank you

Kash
Rank
Userlevel 7
Badge +7

@Anne James,

 

The new SIM is additional SIM that we send but the services remain on the old SIM as it’s an upgrade.

 

Thanks

Kash

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Anne James
Rank
Userlevel 1

The old sim is working thank you. Do I notneed the new one? Thank you.

Anne

Anne James
Rank
Userlevel 1

It was an upgrade. I just put the new sim in. There are bars showing but it says no service. Thanks 

I’ll try putting the old sim in 👍🏻
 

Thanks Anne

Will
Rank
Userlevel 6
Badge +8

Hi @Anne James,

 

Was your purchase an upgrade? If so, did it come with a new SIM card, and if that’s the case have you tried using that one and the old one?

 

Do any bars of signal show at all?

 

Cheers,

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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