Question

No service

  • 2 December 2023
  • 7 replies
  • 77 views
Gillian Farago
Rank
Userlevel 1

I can see a thread that states that service has been resumed yesterday but I’ve still got nothing!  Anyone know what’s happening please?

7 replies

Debbie Skidmore
Rank
Userlevel 1

I'm the same I cannot make outgoing calls its letting me ring but nothings happening then its just cutting me off. Can't get into ID mobile site either just says problem exists high usage etc.

S
Rank
Userlevel 1

No idea - multiple issues still. How they can say it's resolved is beyond me

Siân
Rank
Userlevel 3
Badge +1

Hi @Gillian Farago  and @Debbie Skidmore sorry to hear that you’re still having trouble. We had experienced some issues yesterday with our network, but this is mostly fixed now. Additionally, as a knock on effect we have experienced a higher volume of contact than usual. The iD app has become unavailable again for some customers. Have you tried a reboot of your phones?

We apologise for any inconvenience you’ve experienced, and we’ll continue to provide updates here - https://tinyurl.com/3ykh4ayb

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Debbie Skidmore
Rank
Userlevel 1

Obviously you haven't been most helpful as I'm still having intermittent issues with making calls. Get it sorted! Are you going to be compensating people for the problem?

D
Rank
Userlevel 1

Both my phones (My wife's and mine) are still out .They worked for an hour or so this morning but now they will not ring out, strange but i am getting some texts, one to says i have a voicemail !

Tom
Rank
Userlevel 7
Badge +4

Hi @Debbie Skidmore 

 

I’m sorry you feel this way, Three UK are still having some issues and working on a fix.

 

We cannot promise compensation at this time.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @Dark123 

 

Three UK are having some network issues at the moment, they are working on a fix but unfortunately have no ETA, apologies for any inconvenience caused.

 

Thank you for your patience with this.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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