I’m a new customer and received my new phone on Sunday - I sent a PAC code and was supposed to transfer to this network yesterday but I didn’t receive a sim card with the phone. Does this arrive separately?
Hi
A SIM card would typically ship with the phone itself in a green envelope, if you haven’t got this, we may need to issue a replacement.
Please let us know if you’d like us to get in touch here or if you’ve got it sorted via the recommend channels by
Tom
Usually the SIM card and new phone are shipped together
You can get a replacement from any Currys store, otherwise talk to iD customer service using the online Live Chat service about getting a replacement SIM.
The replacement would be posted using Royal Mail, without tracking, and you’d need to allow 3-5 working days for delivery.
Start chatting at https://idmobile.co.uk/live-chat (works via a popup window in your browser) - just type “talk to a person”, to avoid the 24/7 chat-bot.
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