Question

No Switching Transaction Number or welcome email

  • 25 April 2023
  • 2 replies
  • 135 views
Sziszko
Rank

HI, 

I just got my PAC code from my previous provider but unfortunately I never received a Welcome to iD email so there is no transaction number. (it wasn't in my spam either, I checked every day for 7 days in a row.) I called the 3rd party who sold the contract and got a 9 digit number but the portal says the details are wrong. So I am now sure they gave me the wrong number. 

How can I get my welcome email resent please?

Also, why can't we find the transaction number on our online portal? Would make sense to have it there. 

It’s not even on my invoice, although it says it should be there. 

 

Thanks 

2 replies

andewhite
Rank
Userlevel 8
Badge +9

iD Mobile transaction numbers start with “4”.

Have you tried contacting iD Mobile privately on Facebook (using Messenger), or Twitter (by DM), for assistance with your PAC submission @Sziszko?

Customer support agents work until 8pm on weekdays (6pm at weekends).

Tom
Rank
Userlevel 8
Badge +4

Hi @Sziszko 

 

Have you managed to get in contact via the methods mentioned above by @andewhite?

 

Let us know if you still require any assistance so we can get in touch.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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