I have not received a welcome email and would like to transfer my old number to my new contract. As I have not been sent a transaction number how do I go about this? I did not submit for number change when I purchased my phone.
Best answer by andewhite
View original
+9
The invoice supplied with the new handset usually has the transaction number
If you can’t find it on the paperwork, you’ll need to use the online Live Chat and speak to an agent.
+7
Hi
Welcome to the Community!
We hope that you managed to get this resolved.
If you require further assistance, please let us know.
Kash
Hi
Can i have my transaction ID . I did not receive a welcome email as the order was through third party.. please can you PM me ..
+7
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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