ID is not taking the amount for my monthly contract each month, and each payment date it is saying that a payment has been missed although it is set-up on a direct debit and there are funds in the account.
Why is this happening?
not billing
Userlevel 8
+4
Hi
Are all details in the iD Mobile app/website matched with that of the details with your bank?
Have you used the find address feature in the app instead of inputting manually?
Are sufficient funds in the bank account when we attempt to take payment?
If you still have issues with the direct debit after checking the above please let us know.
Tom
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