Question

Not receiving automated messages or OTP

  • 5 December 2023
  • 6 replies
  • 46 views
G
Rank
Userlevel 1

Hi,

I have been with ID for quite some time now. Everything was fine but from last couple of weeks I am not getting any SMS/OTP from automated services. Although I am receiving normal text messages from friends and family. Any suggestions

 

6 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @gaur-av,

Thanks for your patience.

We will get back to you via PM as quickly as possible.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank
Userlevel 1

Hi @Tom ,

It is more than a week now, but I am still not getting any OTP. I hope you can understand the frustration that I am facing using various services.

 

Thanks,

G
Rank
Userlevel 1

Sure, just replied to you, thanks,

Tom
Rank
Userlevel 7
Badge +4

Hi @gaur-av 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank
Userlevel 1

Hi @Tom 

yep, many times. Looking at my messages, the last one I received was on 7/11

Tom
Rank
Userlevel 7
Badge +4

Hi @gaur-av 

 

Did you get OTP codes before? It’d be very strange for them to have been working and suddenly not working.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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